RepairLink
Whether you’re buying or selling OEM mechanical parts, there are a lot of moving parts in the procurement process: There’s availability & pricing, inaccurate orders & returns, and phone calls & faxes. That puts a premium on time & resources – both behind the parts counter and in the repair shop. Now for the easy part. RepairLink connects dealers and repair shops through the industry’s largest mechanical parts network while providing part pricing & availability insights, best-in-class diagrams & illustrations, and a streamlined procurement experience. This means increased order accuracy, fewer returns, stronger communication, and more time to focus on customers.
OVERVIEW
What does RepairLink do?
RepairLink streamlines the mechanical parts procurement process by connecting dealers directly with shops, delivering an optimized experience from order to fulfillment.
BENEFITS
RepairLink allows dealers to:
Access 20+ OEM Parts Programs
Leverage parts pricing programs from 20+ OEMs, with parts available directly on the platform.
Offer Parts Coverage for Nearly Every Vehicle
Support 97% of vehicles on the road, ensuring parts availability for nearly every make and model.
Increase Parts Order Accuracy
Increase parts order accuracy and reduce returns with detailed, OEM-backed parts data.
Experience Accurate Parts Information
Access parts illustrations and diagrams to ensure the right parts are being ordered the first time.
Leverage Competitive Pricing & Promotions
Take advantage of manufacturer-backed programs & promotions to support competitive pricing opportunities to win more business.
Utilize a Solution Designed Specifically for Parts Sales
Purpose-built for OEM dealers selling mechanical parts to repair shops, featuring tools and data to grow wholesale operations.
RESOURCE
Want more insights?
Click below to access the RepairLink sell sheet for more information on how RepairLink provides dealers with an efficient mechanical parts management experience.
Shops don’t have to call just for pricing information or wait by their fax machines for parts illustrations. RepairLink speeds up the entire process, which is a plus for our customers and for us.
Randy M. – Parts Manager, Walker Chrysler Dodge Jeep Ram
Frequently Asked Questions
Who can use RepairLink?
RepairLink is available to franchised dealerships interested in increasing their efficiency and part sales. RepairLink is available to any shop that enrolls in the program and selects a participating dealership to buy parts from online.
Will RepairLink replace parts orders by phone?
RepairLink is not meant to replace telephone orders. It’s designed to help dealerships and repair shops communicate faster and easier.
Instead of calling a dealership about part numbers, technical illustrations, pricing and availability, repair shops can find all of that information on RepairLink. Shops can place their order online. Or if they choose to call in their parts order, the process is more streamlined and efficient. Phone calls are minimized and shorter in duration.
Can you train my parts department to use RepairLink?
Yes. OEC has an experienced team that can guide you through RepairLink and answer any questions. Simply call 1.888.776.5792, ext. 2. You can also find computer-based training and other online resources in the Support Center within RepairLink.
Can RepairLink accommodate assigned shop accounts for each salesperson in my parts department?
Yes. You can configure RepairLink so that each person in your parts department receives only orders from specific people at specific shops. You receive instructions on how to set this up when you enroll in RepairLink.
What benefits does RepairLink provide to repair shops?
- Mechanical repair shops specify parts through the industry’s most comprehensive web-based parts ordering platform
- Customers see technical illustrations and diagrams to ensure accurate parts orders, eliminate faxes and see related parts for increased add-on purchase opportunities
- Online communication and on-screen order status keeps customers informed on order and parts delivery status
- Convenient, 24/7 online ordering helps ensure customer satisfaction
How can I convince independent repair shops to order replacement parts through RepairLink?
To enroll more shops, communicate the benefits of RepairLink with brochures, email templates, and other marketing tools.
What benefits can I expect after my dealership enrolls in RepairLink?
- Receive, process and track orders online in a secure and convenient web-based application
- Strengthen relationships with existing mechanical repair shop customers, build new accounts, and increase fleet/installer business by providing an easier parts ordering process
- Improve order accuracy to reduce parts returns and increase customer satisfaction through VIN filtering and illustrations directly matching those in the EPC
- Increase efficiency by reducing the number and duration of phone inquiries because repair shops see parts, illustrations, pricing, and availability online
How much does RepairLink cost my customer to use?
RepairLink is free to your repair shops. They pay no registration fees, no monthly fees, and no transaction fees.
What are the minimum system requirements to use RepairLink?
Microsoft Internet Explorer 9.0 or greater, Microsoft Edge, Mozilla Firefox, Google Chrome, and Apple Safari browsers.
Are there any installation requirements to use RepairLink?
No. RepairLink is a web-based solution so you don’t need to install anything.